Privacy Policy

TelaCare Solutions Ltd. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data when you use our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect
We collect personal information that you voluntarily provide to us when using our services or interacting with our site. This may include your name, contact details, service requests, payment information, and any other details necessary to deliver our electronics repair and maintenance services such as monitor repair, screen replacement, diagnostic services, hardware troubleshooting, calibration, optimization, and warranty support.

Additionally, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies to enhance user experience and improve our services.

Use of Information
The personal data we collect is used solely for providing and managing our services, including:

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Your information may be shared only with trusted service providers who assist us in delivering our services and who are bound by confidentiality and data protection obligations. We may also disclose your data if required to do so by law or to protect our rights, safety, or property.

International Data Transfers
If your data is transferred outside of your country’s jurisdiction, including transfers to Brazil or other locations where we operate or have service providers, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable law.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to:

To exercise these rights, please contact us via our physical address provided below.

Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You may control the use of cookies through your browser settings and can opt-out of certain tracking technologies where applicable.

Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent. If we become aware that personal data of a child has been collected without consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updated version will be posted on our site, and we encourage you to review this policy periodically.

Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

TelaCare Solutions Ltd.
342 Avenida Paulista, Suite 15B
São Paulo, São Paulo, 01311-200
Brazil

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