TelaCare Solutions Ltd.
Empowering Your Devices. Expert Monitor Repair & Resource Hub
Revolutionizing the way you maintain, repair, and understand your electronics, TelaCare bridges practical expertise with a rich knowledge base. Whether you’re a business aiming for operational continuity, a freelancer looking to minimize downtime, or a tech enthusiast passionate about learning, our team delivers dependable repair services, insightful guidance, and accessible support. Tap into trusted solutions that empower your devices for the long run.
Certified Technicians
Fast Turnaround
About TelaCare Solutions
TelaCare Solutions Ltd. has proudly served Brazil as the foremost authority in monitor and display repair for over two decades. Our journey began in the heart of São Paulo, where a passion for technology and a commitment to community drove our founders to create a company dedicated to redefining device care. Over the last twenty years, we have transformed from a small repair shop into an innovative hub blending hands-on expertise with user empowerment. With every diagnostic, screen replacement, or calibration, we prioritize transparency, precision, and customer education.
Our mission centers on making high-quality electronics repair accessible, swift, and trustworthy for businesses and individuals alike. We believe learning should be part of every repair experience—our resource library and knowledge base are designed to put expert guidance at everyone’s fingertips, so you can extend your device’s life and get the most from your investment.
Our values are built on technical excellence, sustainable practices, and a people-first philosophy. Whether serving São Paulo’s bustling business districts or supporting home users across Brazil, we ensure clear communication at every step. Our certified technicians embrace rigorous quality standards and ongoing training, enabling us to address both common and complex repair needs.
Integrity guides our approach: from initial diagnosis to final calibration, we offer honest assessments and proactive advice you can trust. We take pride in rapid turnaround times without sacrificing quality. For us, every device is an opportunity—to restore, to teach, and to support.
TelaCare is more than a repair service. We are a knowledge resource, a dedicated team, and a committed partner in the ongoing care of your electronics. Our deep roots in São Paulo’s technology sector and our nationwide reach reflect our drive to make expert support available wherever you are in Brazil.
We’ve served over 10,000 clients and achieved a 99.2% satisfaction rate—evidence of our unflagging dedication. Our story is one of passion, progress, and meaningful customer relationships. Whether you are managing a fleet of business devices or saving your home monitor from a flicker, TelaCare Solutions is here to ensure a longer, better life for your electronics.
Our Core Services
Comprehensive Monitor & Electronics Care
Our team provides a full spectrum of monitor and electronics maintenance, repair, and optimization—all tailored for Brazil’s diverse users. Every service combines deep technical knowledge with clear communication, ensuring that your device receives the right care, quickly and transparently. Below is an overview of our key offerings, each designed to restore and extend your vital tech assets:
Monitor Repair
Expert repairs for all major brands and models—including Samsung, LG, Philips, and more. We tackle flickering screens, color inconsistencies, dead pixels, no power, backlight failures, and mainboard issues. Every repair is performed with advanced ESD-safe equipment and genuine parts. Our meticulous diagnostics mean we fix it right, the first time. Average turnaround: 2–4 business days.
Screen Replacement
High-quality LCD/LED panel replacements using original or premium OEM screens. We ensure compatibility and full functional testing—no dim patches, ghosting, or fitment issues. Restoring your display to factory quality, our process includes disposal of broken glass following local sustainability practices. Screen replacement typically completed within 48–72 hours.
Diagnostic Services
Difficult symptoms? We perform in-depth diagnostics with laboratory-grade tools—oscilloscopes, pattern generators, and vendor diagnostics. From intermittent shutdowns to obscure visual artifacts, we pinpoint the cause and provide exact recommendations, including visual analysis reports on request. All diagnostics are guaranteed and credited toward repairs if performed in-house.
Hardware Troubleshooting
Our holistic approach covers mainboards, power supplies, interfaces, and controller ICs. We excel at solving hardware mysteries that stump ordinary repair shops, restoring seamless functionality through careful analysis and precision rework—right here in São Paulo, with ongoing status updates all along the way. We treat every device as unique, guaranteeing careful handling and confidentiality for business customers.
Calibration & Optimization
For graphic designers, photographers, and those who demand color accuracy, our calibration experts use professional-grade tools to optimize white balance, gamma curves, and color profiles. We help unlock your monitor’s full potential—daylight, studio, gaming, and business environments alike. We also teach clients best practices for periodic self-calibration via our resource hub.
Warranty Support
We simplify the warranty process for both individuals and organizations—handling technical reports, repairs, and paperwork, and liaising with vendors when required. You receive comprehensive service from diagnosis through documentation, so you can focus on your priorities with complete peace of mind. No technical jargon, just resolution: that's our promise.
Resource Library & Knowledge Base
TelaCare’s online resource library is Brazil’s most complete bank of electronics troubleshooting, calibration, and device care guides. We know that empowered users experience fewer disruptions, longer device lifespans, and lower costs over time. From detailed repair walkthroughs and component diagrams to FAQ explainer videos and best-practice tips, every resource is painstakingly crafted by our in-house experts.
Our guides demystify even the most complex issues: whether you’re dealing with a mysterious flicker, seeking to calibrate for photo-editing perfection, or researching advanced power supply problems, you’ll find what you need in Portuguese and sometimes English for international users. Interactive tutorials walk you step by step; our troubleshooting decision trees help home users and technicians alike. And with our search function, you’re just a click away from practical, context-rich advice.
Featured: How to Fix Common Monitor Issues
Discover practical, step-by-step solutions to frequent monitor problems—like image flicker, dead pixels, shadowing, and more. Learn from our expert-authored guides, each with photos, prerequisite tools, and localized advice for Brazilian users.
Read Full ArticleHow It Works
Browse detailed guides, troubleshooting articles, and request personal support—all freely accessible and easy to navigate for every user, from beginner to business IT manager.
Use our interactive tutorials and diagnostic checklists to identify your device’s symptoms with precision. No technical jargon—just clear steps and supporting images.
Follow expert repair guides or consult our team for hands-on help. We blend self-serve resources and real-time support—tailored for São Paulo’s businesses and homes.
Fine-tune your monitor’s performance with our calibration guides—featuring expert insights on adjusting settings, improving colors, and maximizing screen life.
Stay connected with TelaCare for warranty management, advanced services, and expert advice. Our commitment doesn’t end at repair—we’re your partners in the device’s entire lifecycle.
What Our Clients Say
TelaCare’s knowledge base saved us thousands in downtime. The step-by-step guides are a game changer for our in-house team.
Excellent service and easy-to-understand resources. I fixed my monitor by myself thanks to TelaCare!
Fast, professional, and the most informative repair articles I’ve seen.
Impressed by how much I could learn—TelaCare are true experts in their field.
Meet Our Experts
Mariana Almeida
Head of RepairsMariana leads TelaCare’s technical operations with 15+ years’ experience in advanced diagnostics and quality assurance. Revered in São Paulo’s tech community, she is known for solving complex electronic conundrums and mentoring young technicians. Mariana constantly innovates procedural standards and has been involved in thousands of successful device restorations, setting the gold benchmark for our team.
Carlos Barbosa
Customer Support LeadCarlos ensures every TelaCare client gets prompt, friendly, and informative support. His expertise in client education and process management means customers feel heard and guided throughout. As a São Paulo native, Carlos bridges cultural understanding with technical clarity—he’s the “voice” of the company for many long-term clients, making technical info accessible to all.
Renata Vieira
Resource Content ManagerRenata is the creative heart behind our resource library. With a background in information science and digital education, she designs tutorials and troubleshooting guides in clear, actionable language. Renata’s passion is transforming complex repair steps into empowering how-tos, helping users across Brazil become more confident with their tech.
Frequently Asked Questions
Get in Touch
Have questions or need specialized support? Reach out—our team is here to assist. We serve the whole São Paulo region with fast and friendly service rooted in technical excellence. Avail of our trusted expertise, live chat, and thorough contact options below.
Phone: +55 (11) 3287-9045
Email: info@telacaresolutions.com.br
Address: 342 Avenida Paulista, Suite 15B, São Paulo, SP, 01311-200, Brazil
Business Hours: Mon-Fri: 8:00-18:00
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